REFUND & CANCELLATION POLICY

At Zenvarello, we’re committed to resolving any issue with your order fairly and efficiently. The path forward depends on where your order is and what went wrong. Here’s what to expect in each situation.

If you catch it before it ships

You can cancel your order and receive a full refund as long as it hasn’t been shipped or entered production. Once the package is on its way, cancellation is no longer possible. To cancel, make sure your request reaches us before the cancellation window closes. You can call our helpline or send an email that clearly states you want to cancel. A model cancellation form is available but entirely optional—a straightforward message is all we need.

When the mistake is ours

If an item arrives faulty or you received the wrong product, we’ll cover the return shipping costs. Contact us first, and we’ll email the return address to sandhopbelko195@hotmail.com so you can send the goods back without paying for postage.

If you’ve had a change of heart

For returns driven by personal preference, you’ll be responsible for the return shipping fee. The cost will vary based on the courier you choose. After the returned item reaches us, your refund will be processed within 2-7 days.

How to begin

Every cancellation or return starts with a message to our team. Reach out to explain your situation, and we’ll walk you through what comes next, including confirming the return address if needed.

• Email: sandhopbelko195@hotmail.com
• Phone: Call our helpline