Return Policy

Not every order follows the same path. Sometimes you need to stop a purchase before it leaves our facility. Other times, you’ve already received your package and something isn’t quite right. Here’s how to handle either situation.

If you need to cancel: act before it ships

You can cancel your order for a full refund, but only while the item hasn’t been shipped or produced yet. Once the package is on its way, cancellation is no longer possible. Keep in mind that our orders typically take 2-7 days to process, so the window for cancellation can be short.

If you’ve already received your order: here’s the return process

1. Confirm you’re within the 14-day window and the item is eligible

For items that arrived with a quality issue, damage, or an error on our part, you have 14 days to send them back. To be eligible, the product must be unused, in the same condition you received it, and in its original packaging. Please include your receipt or proof of purchase with the return.

2. Reach out to get the return address

To begin, contact our Customer Service team at sandhopbelko195@hotmail.com. We’ll provide the address you need to ship the item back to us.

3. We’ll inspect your return and process the refund

Once your return arrives, we’ll inspect it and notify you by email. That message will confirm receipt and let you know if the refund was approved or rejected. If approved, the refund is automatically applied to your original payment method within a certain amount of days.

4. If the refund seems delayed, check these places

If you’ve received an approval notice but the money hasn’t appeared, please follow these steps:

• Check your bank account again.
• Contact your credit card company. It can take some time for the refund to officially post.
• Then, check with your bank. They often have their own processing time before a refund shows up.

If you’ve completed these steps and still haven’t received your refund, reach out to us at sandhopbelko195@hotmail.com.

A final word on shipping costs

You will never be charged a restocking fee, and we will never charge you more than once for shipping on any order. If you’re returning an item because you changed your mind, the return shipping cost is your responsibility. If the return is due to our error—such as damaged or incorrect goods—we will cover the return shipping.